Withdrawal from the purchase

If you are not satisfied or change your mind, you can return the device within 30 days without giving a reason and we will refund you without question.
This requires the original packaging, original accessories and a damage-free device. For this reason, please do not remove any stickers from the machine for 30 days and keep the packaging and accessories.

How to do it?

  • you will need a receipt to prove your purchase
  • check that you have the original accessories for the machine
  • look for the original packaging
  • be sure to check the exclusion at the bottom of the page
  • Download the document required for returning the product here, then fill it out
  • return the product as instructed
  • we will refund you immediately after verification

You can read about the statutory right of withdrawal in the GTC here: link

CONTACT US

In case of failure

If the appliance does not work, first check that there is power in the socket or, if you are using an extension lead/distributor, that it is working properly. The easiest way to do this is to use another power supply (e.g. phone charger, light bulb, etc.)


If this is OK, step by step, re-install the appliance according to the instructions, then use the 'power on icon' to switch it on and select a programme.

If it still doesn't work, click on the Warranty and Service
button below.

If the device does not work properly or if you notice any malfunction, immediately disconnect the power cord from the power outlet. Wait at least 1 minute and plug the power cord back in and start the machine. If the problem persists after this, click on the Warranty and Service button below.

How to do it?

  • you will need a receipt to prove your purchase
  • check the date of purchase
  • if the warranty has expired, our service team will help you
  • if the machine is under warranty, first check the exclusions below
  • click on the warranty and service button below and follow the process
  • return the machine as instructed
  • we will decide whether the machine can be repaired or replaced after checking; we will then return it to you as soon as possible.

You can read about the statutory warranty and guarantee in the General Terms and Conditions here: link

WARRANTY AND SERVICE

Reasons for exclusion of guarantee:

The warranty does not cover products that have been: incorrectly stored, assembled or installed. It has been improperly or inappropriately used, modified, disassembled or cleaned with improper methods or cleaning agents. The warranty does not cover wear and tear or scratches, impact or accidental damage resulting from normal use. Products are for indoor use only. The warranty is void if the product has been stored, kept or operated outdoors or in a damp environment. The warranty does not cover indirect or consequential damage. The guarantee is not valid in the event of damage caused by natural disasters. The warranty is void if the warranty sticker on the side of the machine is damaged (warranty void if removed).

Our devices

Let the light in!

Discover the wonders of red light therapy with our innovative devices!
Choose from our professional, fitness and home series
for optimal health and well-being.
Browse our range and find the solution that best suits your
needs!

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SPORT

Regenerate quickly,
effectively

therapy in sport
How does it work?

Scientific background of
red light therapy

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<p>Protecting our environment</p>

Protecting our environment

Let's take care of the planet together!

The environment is important to us. Our take-back scheme allows you to return your old device, helping to reduce waste and encourage recycling. We will also be launching our second-hand market soon, where we will offer refurbished appliances, supporting sustainability and our ZeroWaste policy. Join us and let's do something for the planet together!

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Premium appearance

RED LIGHT MED always strives for the premium, whether in quality or appearance.

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Studies

There has been a wealth of research on the many benefits of red light therapy over the past decades.

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Use

As well as being very effective, the therapy is also very simple to use.

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<p>How does it work?</p>

How does it work?

The healing power of light

Discover how red light therapy can help your body regenerate and renew itself! Red light stimulates cellular energy, improves circulation and reduces inflammation.

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